Welcome to the cmbd - Customer Service

How to Deliver Excellent Customer Service – 1 day

Simone Greasley - Download Biography

Simone Greasley
Simone is a highly experienced professional HR practitioner, consultant and trainer. She is particularly skilled in the auditing of existing HR practices throughout client businesses, subsequently assisting in the development of a robust HR strategy that supports the attainment of organisational goals. She can also provide appropriate consultancy, training and coaching support to ensure the delivery of that strategy if required.
Simone's expertise includes customer care, recruitment strategy and the design of bespoke HR related learning and & development interventions. She also has expert knowledge on UK & EU Employment Law, the development of HR policies and contractual documents, designing Talent Acquisition programmes, Investors in Excellence and IIP.

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About the course:                                                   Download these details

- Quality of product or service - Friendliness of staff
- Handling of problems & complaints - Speed of service
- Helpfulness of staff - Competence of staff
- Handling of enquiries - Being treated as a valued customer
- Ease of doing business - Being kept informed
Some quotes from previous courses;

For more information, please contact Brent Warren on 07850 410033 or email brent@cmbd.org.uk

Centre for Management and Business Development – cmbd.org.uk